Privacy policy

LLast updated: 15.08.2024

South African Tourism takes great care in protecting personal data. This Privacy Policy describes how we collect, use, and disclose personal data when you visit our website, southafrica.net/uk/en hereafter referred to as “Site”. We process your personal data in accordance with GDPR as incorporated into UK law by the Data Protection Act 2018 and other relevant legislation. If you do not wish for your data to be used as set out in this Privacy Policy, please do not provide us with your personal data. You can get in touch about it by contacting:

The Information Officer

South African Tourism

Bojanala House

90 Protea Road

Chislehurston

2196

E-mail: informationoffice@southafrica.net

 

1. Information We Collect

 

When you access our Site, South African Tourism collects and processes personal information deemed necessary for any specific and clearly defined purpose. The processing occurs when you share your personal data with us such as but not limited to:

 

Technical information such as, but not limited to, IP address, login information, browser and operating system used;

Information about the visit to the Site, including URI/URL (Uniform Resource Identifier/Locator) notation addresses of the requested pages, information about the interaction on the Site;

Information obtained through cookies, or similar technologies, used by the Data Controller on the Site, as better specified in the Cookie Policy published on the Site to which reference is made.

Information shared with us through the Site such as, but not limited to, name and surname, e-mail address, your interests, your past visits to South Africa.

 

In any of those circumstances the processing is a result of receiving your consent.

 

2. How We Use Your Information

We process personal data obtained from you directly and indirectly as previously specified. We ensure that personal data processed are adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. We use your personal information for the following purposes:

-to allow you to access our Site and its services

-to improve our Site by monitoring and analysing its usage

-to communicate with you by sending promotional communications and newsletters

-to fulfil our legal obligations

-to profile you in order to create the aforementioned communications and improve our Site

-to gain an understanding of your location

 

3. Legal Basis for Processing

We process your personal information according to the Data Protection Act 2018, the GDPR, and the legislation in force, either by the commencement of your relation with South African Tourism or after that and they constitute an object of processing by a legal basis:

We process your personal information on the following legal bases:

Consent: When you have given us consent to process your personal data.

Contract: When processing your data is necessary for the performance of a contract with you.

Legal Obligation: When we are legally required to process your data according to the legislation related to public authorities and entities.

Safeguarding of Vital Interest: When your life or life of a third party is in danger.

Safeguarding of our Legal Interest or of a Third Party: When processing your data is in our legitimate interests such as handling of your complaints, development and improvement of our services, protection and safety of our IT systems, and not overridden by your data protection rights.

 

4. Sharing Your Information

We may share your personal data within South African Tourism or with third parties such as public entities or independent authorities in compliance with the regulations in force.  Due to the size and complexity of our operations it is impossible to list all of the third parties but it is done under the provision of the compliance in any event of the classified and the confidentiality and secrecy duty.

 

5. International Transfers

We may transfer your personal information to countries outside the UK and Ireland. When we do so, we ensure that appropriate safeguards are in place to protect your personal information.

 

6. Your Rights

You have the following rights regarding your personal data collected by us:

-Data processing: You have the right to obtain from us all information relating to our data processing activities that concern you.

-Access: You have the right to access your personal data and request a copy if it is being processed by us.

-Rectification or erasure: You have the right to obtain a rectification of inaccurate personal data and to fill in incomplete personal data. You also have the right to obtain the erasure of personal data concerning you when certain legal conditions apply.

-Restriction: You may have the right to request a restriction on the processing of your data.

-Portability: You may have the right to request the transfer of your data to another controller.

-Objection: You may have the right to object to the processing of your personal data.

South African Tourism will make every effort to respond to a request that you will submit without delay. However, we have a right to refuse your request for limitation of the processing or the deletion of your personal data, if this processing is necessary for the foundation, exercise or support of its legal rights or the fulfilment of its obligations.

To exercise any of these rights, please contact us at informationoffice@southafrica.net

 

7. Children

Our products and services are designed for adult customers. Therefore, we do not intentionally collect or process any personal data from children under the age of sixteen (16). If we become aware that we have inadvertently collected and processed personal data from a child under sixteen (16), or the minimum age required by relevant laws, we will promptly take action to delete the information.

 

8. Data Security

We implement appropriate security measures including protection against unauthorised or unlawful processing, accidental loss, destruction or damage, when processing your personal data.

 

9. Data Retention

We will retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Please be aware that you are entitled to withdraw your consent at any time without affecting the lawfulness of processing based on your consent before withdrawal thereof.

 

10. Cookies

We use cookies and similar technologies to enhance your experience on our Site. For more information on how we use cookies, please refer to our Cookie Policy.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our Site. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy via the Services.

 

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  informationoffice@southafrica.net or info.uk@southafrica.net

For further details on how we protect your personal information, please view our Data Protection and Privacy Policy and PAIA Manual.