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TThe Tourism Grading Council of South Africa (TGCSA) has broadened its reach by launching the Basic Quality Verification (BQV) training program in Gauteng. This exciting milestone was celebrated with an extensive compulsory training session held from February 11-13, 2025, at South African Tourism’s headquarters.
The BQV programme plays a vital role in TGCSA's commitment to ensuring that guest accommodation facilities, even those not meeting full grading criteria, still deliver quality and offer a welcoming experience for guests. Specifically designed for properties like homestays, guesthouses, bed and breakfasts (B&Bs), BQV ensures that these establishments are quality-assured, ready to host both local and international visitors with confidence.
Fifteen new evaluators took part in the training, gaining a deep understanding of the BQV standards and TGCSA’s mission. The session was led by skilled trainers, including Ms. Trudy Lebepe, Gauteng’s own assessor and co-trainer, who was instrumental in motivating and guiding the group. Her expertise helped trainees fully grasp the importance of maintaining high standards within the hospitality industry.
The culmination of the training involved a hands-on mock assessment at two premier locations: Black Brick and Hampton by Hilton hotels. This practical exercise allowed participants to apply their newfound knowledge in real-world scenarios, refining essential skills in housekeeping, technical evaluation, and service assessment.
This expansion of BQV into Gauteng marks an important step in advancing the overall quality of South Africa’s accommodation industry. With the newly trained evaluators now ready to put their skills into action, the programme will help more properties meet key quality requirements, enriching the experience for visitors across the country.
As TGCSA continues to elevate hospitality standards nationwide, the successful roll-out of the BQV program in Gauteng is a promising sign of growth and development within South Africa’s tourism sector, setting the stage for even greater improvements in the years ahead.
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